Terms & Conditions

1.      Introduction

1.      This website can be accessed at www.taxfreeza.comrelated mobi-sites and software applications (the “Website”) and is owned and operated by Taxfreeza Online (RF) (Proprietary) Limited (“Taxfreeza”, “we”, “us and our”).

2.      These Website Terms and Conditions (“Terms and Conditions”) govern the ordering, sale and delivery of Goods, and the use of the Website.

3.      These Terms and Conditions are binding and enforceable against every person that accesses or uses this Website (“you”, “your” or user”), including without limitation each user who registers as contemplated below (“registered user”). By using the Website and by clicking on the “Register Now” button on the Website, as may be applicable, you acknowledge that you have read and agree to be bound by these Terms and Conditions.

4.      The Website enables you to shop online for an extensive range of goods including sport, home and kitchenware, baby and toddler products, electronics, health and beauty products, gaming, books, toys, pet supplies, and more (“Goods”).

5.      Taxfreeza allows third party sellers to list and sell their Goods on the Website (each a Third Party Seller”).Taxfreeza will indicate on relevant product pages and checkout pages when Goods are for sale by a Third Party Seller. Certain terms in these Terms and Conditions only apply to purchases from Third Party Sellers, and others only apply to purchases from Taxfreeza. This will be made clear in the relevant clause.

2.      Important Notice

1.      These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).

2.      These Terms and Conditions contain provisions that appear in similar text and style to this clause and which -

1.      may limit the risk or liability of Taxfreeza or a third party; and/or

2.      may create risk or liability for the user; and/or

3.      may compel the user to indemnify Taxfreeza or a third party; and/or

4.      serves as an acknowledgement, by the user, of a fact.

3.      Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted.

4.      If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask Taxfreeza to explain it to you before you accept the Terms and Conditions or continue using the Website. 

5.      Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or Taxfreeza in terms of the CPA.

6.      Taxfreeza permits the use of this Website subject to the Terms and Conditions. By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions.

3.      Returns

1.      Please refer to our Returns Policy for more information about returning products (and related refunds, replacements or repairs).  The Returns Policy is incorporated by reference (which means that it forms part of these Terms and Conditions).

4.      Registration and use of the website

1.      Only registered users may order Goods on the Website.

2.      To register as a user, you must provide a unique username and password and provide certain information and personal details to Taxfreeza. You will need to use your unique username and password to access the Website in order to purchase Goods.

3.      You agree and warrant that your username and password shall:

1.      be used for personal use only; and

2.      not be disclosed by you to any third party.

4.      For security purposes you agree to enter the correct username and password whenever ordering Goods, failing which you will be denied access.

5.      You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorised or fraudulent, you will be liable for payment of such order, save where the order is cancelled by you in accordance with these Terms and Conditions.

6.      You agree to notify Taxfreeza immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm.

7.   By using the Website you warrant that you are 18 (eighteen) years of age or older capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your  obligations under these Terms and Conditions.

8.      You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorised Taxfreeza representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).

9.      You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.

10. You may not in any way display, publish, copy, print, post or otherwise use the Website and/or the information contained therein without the express prior written consent of an authorised Taxfreeza representative.

5.      Conclusion of sales and availability of stock

1.      Registered users may place orders for Goods, which Taxfreeza or the Third Party Seller may accept or reject. Whether or not Taxfreeza or the Third Party Seller accepts an order depends on the availability of Goods, correctness of the information relating to the Goods (including without limitation the price) and receipt of payment or payment authorisation by Taxfreeza for the Goods.

2.      NOTE: Taxfreeza or the Third Party Seller will indicate the acceptance of your order by delivering the Goods to you or allowing you to collect them, and only at that point will an agreement of sale between you and Taxfreeza or the Third Party Seller come into effect (the “Sale”). This is regardless of any communication from Taxfreeza stating that your order or payment has been confirmed. Taxfreeza will indicate the rejection of your order (by Taxfreeza itself or the Third Party Seller) by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.

3.      Prior to delivery or your collection of the Goods, you may not cancel an order at any time .After delivery or your collection of the Goods, you may return the Goods only in accordance with the Returns Policy.

4.      Placing Goods in a wishlist or shopping basket without completing the purchase cycle does not constitute an order for such Goods, and as such, Goods may be removed from the shopping basket if stock is no longer available or the price thereof might change without notice to you. You cannot hold Taxfreeza or the Third Party Seller liable if such Goods are not available or are not available at the particular price when you complete or attempt to complete the purchase cycle at a later stage.

5.      You acknowledge that stock of all Goods on offer is limited and that pricing may change at any time without notice to you. In the case of Goods for sale by TaxfreezaTaxfreeza will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Goods are no longer available after you have placed an order, Taxfreeza will notify you and you will be entitled to a refund of any amount already paid by you for such Goods. 

6.      In the case of Goods for sale by a Third Party Seller, Taxfreeza relies on inventory information supplied by the relevant Third Party Seller and Taxfreeza accordingly bears no liability for any inaccuracies in the information supplied to it. Consequently, should you order any Goods from a Third Party Seller which are in fact sold-out, any resulting dispute should be resolved between you and the relevant Third Party Seller, your respective rights and obligations being as set out in these Terms and Conditions.

7.      Certain Goods may not be purchased for re-sale. Should we suspect that any such Goods are being purchased for sale, we are entitled to cancel your order immediately on notice to you.

8.      Please see details relating to Pre-orders in our FAQ’s: Pre-Order, which are incorporated by reference.

6.      Payment

1.      We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology.

2.      Whether the Goods are for sale by Taxfreeza or a Third Party Seller, payment can be made for Goods via -

1.      debit card;

2.      credit card: where payment is made by credit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the Goods will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the Goods. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website;

3.      direct bank deposit or electronic funds transfer: if you pay via direct bank deposit or electronic funds transfer, payment must be made within 2 (two) days of placing your order. Taxfreeza will not accept your order if payment has not been received;

4.      Visa Mastercard

5.      Eco-cash

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